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FAQs

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Knowledge Base

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Frequently Asked Questions

Knowledge Base

guide
10 min
Complete Guide to Our Platform
Learn how to navigate and get the most out of our content platform
tutorial
5 min
Setting Up Your Profile
Customize your profile to get personalized content recommendations

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Service Updates

Platform Maintenance
Upcoming
May 15, 2023 • 02:00 - 04:00 AM EST

Scheduled maintenance to improve platform performance. The website may be unavailable for short periods during this time.

New Podcast Player Released
Completed
May 10, 2023

We've launched our new podcast player with improved playback speed controls, chapter markers, and better mobile experience.

Newsletter System Upgrade
Completed
May 5, 2023

Upgraded our newsletter delivery system for better deliverability and open rates. No action required from users.

Mobile App Update
Completed
April 28, 2023

Version 2.4 of our mobile app is now available with offline reading mode and improved notification settings.

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Subscribe to our status page to receive real-time notifications about service updates and maintenance schedules.

Support Policies

Refund Eligibility

We offer a 14-day money-back guarantee for all new subscriptions. After this period, refunds are considered on a case-by-case basis. Annual subscriptions may be eligible for a prorated refund if canceled within the first 30 days.

Refund Process

To request a refund, contact our support team through the Contact Support form. Please include your order number and reason for the refund. Refunds are typically processed within 5-7 business days and will be issued to the original payment method.

Non-Refundable Items

One-time purchases such as event tickets, special editions, and downloadable content are generally non-refundable unless required by law. Please check the specific terms for each product before purchase.

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